We’re delighted that our store-based social media programme picked up ‘Customer Service Initiative of the Year’ at the 2013 Oracle Retail Week Awards.
We’ve long seen social media as a great way to keep in touch with our customers. Every store has its own Facebook page and Twitter account, making it easier for you to connect with your local Majestic team and stay up to date with what’s in store. It’s fantastic that the hard work and creativity of all our teams has been recognised with such a high-profile award. Even better that it came in such a competitive category against the likes of ASDA , Boots, B&Q, Pets at Home and Hotel Chocolat.
Here’s Steve Lewis picking up our award.
Chris Brook-Carter, Editor in Chief of Retail Week commented:
It is fantastic to see an employer empowering its staff in this way. Majestic takes on bright graduates who can communicate with customers and wine lovers on a local basis via the effective use of social media. In this way, they show they have understood what today’s market expects of retailers and taken the key steps to provide the customer with what they require.
Steve Lewis, Chief Executive of Majestic Wine said:
I am delighted with this achievement; these are highly regarded awards in the industry and this was a very competitive category. I would like to thank our staff for the enthusiasm and creativity they show whilst engaging with customers in-store and online and congratulate them for winning this award.