An article by Victoria Moore in last Saturday’s Guardian newspaper has sparked an interesting conversation on Tom Cannavan’s popular Wine Pages forum surrounding returns of faulty bottles, particularly in the fine wine sector. It centres on whether we, as a retailer, should be held responsible for faulty bottles of fine wine, bought and then stored for some time by the customer before being opened.
This is an area we have already been thinking about, and will address very soon. In the meantime read the various responses, which shine a light on this interesting debate.